What is the importance of introducing a quality management system in dental practice in Singapore?

What is the Quality Management System?

The Quality Management System, which is often mentioned as QMS, is a collection of policies, processes, documented procedures and records. This collection of documentation describes the set of internal rules that will govern how your organization creates and delivers your product or service to your customers. The QMS must be tailored to the necessities of your organization and the product or service you provide, but the ISO 9001 standard provides a set of guidelines to help ensure that you don't miss any important elements that a QMS needs to be successful.

What is ISO 9001:2015?

ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations utilize the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the main standard in the series to which organizations can certify. ISO 9001:2015 was the current version released in September 2015.

What are the benefits of ISO 9001:2015 certification in Singapore?

Both private and public healthcare facilities are showing an increased interest in ISO 9001 quality system certification since it guides to constant improvement in patient-oriented activities and a guarantee of well-being when cutting-edge first-class therapies and treatments are known as into play.

Together with doctors, dentists aspire to reach a standard of care that enables them to offer their patients a service that complies with internationally recognized technological and hygiene requirements. Doctors and dental practitioners have no legal obligation to put a quality system in place, however there can be no doubt about how significant is to have one to improve patient satisfaction and elevate the overall prestige of the dental practice.

Professional Recognition:

One of the principle reasons that prompt dental clinicians to request for a certification is the requirement for recognition of their professional qualifications and of the status of their clinic. ISO 9001:2015 certification in Singaporeis indeed an official acknowledgement of a clinician’s commitment to stay up-to-date with new strategies and techniques, and raising the standards of care.

Social Benefits:

Apart from enabling dental practitioners to benefit from the accreditations and agreements accessible with private and state healthcare insurance institutions, having a ISO 9001 certification in Singapore also allows them an edge on the market while putting their practice head and shoulders over the others, elevating its reputation and expanding its visibility.

Improvise Organization:

Another significant advantage lies in the improvements in terms of the organization and management of the practice. A quality certification requires a practice to have a specific organizational system in place. This is likely to enable it eliminate on financial losses caused by a poor utilization of resources and guide it towards operational procedures, routine practices and skill sets which boost efficiency levels and performance standards.

How to obtain a quality system certification?

General Process, which are required to establish for Dental Clinic are Dental General Treatment is administered on First Come First Serve basis, while Dental Special treatment is given on Appointment basis and Appointment Diary is kept for each Doctor, Work is carried out as per Work Instructions, Room wise equipment checklist is kept updated ,Material used in treatment is recorded for each room, Records of Lab work are kept, Equipment maintenance records are kept, Sterilization of equipment is carried out in Autoclave and records are kept, Patient Feedback is taken for improving the services, Work Instruction for Dental Staff.

Three main steps are necessary in order to acquire a quality system certification:

1. Choosing a consulting agency and drawing up a project plan identifying the objectives to be achieved;
2. Quality improvement in terms of structure, organization, equipment and technological systems, materials, know-how and skills;
3. Identifying an ISO 9001 Certification body in Singapore to audit quality levels and issue the ISO 9001 certification in Singapore.

STEP-1:

The initial step requires you to define the primary goals and a suitable time frame for the project, pick out a reference figure for the practice and define suitable guidelines to be followed. Still reference figure (in other word, the Quality Manager) is concerned, in a small practice there is no reason why this responsibility shouldn't lie with the owner. As for the guidelines, they should prioritize the objectives to be achieved; for instance, more technological equipment, a better association, more efficient in-house supervision and a stronger focus on client relations.

STEP-2:

Step two requires you to conduct an in-depth analysis of present situation, and to appropriately reorganize and enhance all the areas involved, educating and preparing all relevant staff members. You can plot out this path in a series of meetings with the consulting agency (ISO 9001 Certification Services in Singapore) where you can deal with the most pressing issues. At this stage, the improvement procedure, which has been properly defined and documented, is disclosed and implemented in accordance with the strategy.

STEP-3:

The third and last step requires you to choose anISO 9001 Certification body in Singapore: this is an independent choose which represents a wide range of stakeholders (suppliers, public and private clients and associations) that is accredited by a specific company and tasked with supervisory activities. Once a contract has been drawn up with the certification body(which providing ISO 9001 Certification Services in Singapore), the audit will take place: first of all, all documents will be explored to ensure that they comply with legislative necessities, and secondly, an on-site verification will occur to ensure that the system has been implemented both properly and effectively.

AUDIT PROCESS: CLICK HERE

CERTIFICATION

When the audit is finished, the dental practice will get its quality certification, which is valid for three years but subject to surveillance audits. Should any non-compliance emerge during the audits, they might be scheduled with a greater frequency. There is a risk of the certificate being temporarily suspended or even withdrawn (although this latter circumstance is highly unlikely).

IAS, ISO Certification Body in Singapore provides ISO accreditation necessitates that the organization occasionally reviews its quality procedures.

The importance of ISO certification for patients

The importance of having a quality system isn't merely confined to the benefits for the dental practice. This is because elevating overall standards means also enhancing the level of healthcare services provided, therefore patients feel more protected and their fulfillments are significantly higher. Customers will enjoy a better quality of service and more up-to-date treatments, with a reliable assurance on hygiene, health safety and the professional skills of the dental practitioner.

Frequently asked questions: CLICK HERE

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